Frequently Asked Questions

 

Hello and Welcome to the Review Displays Systems Frequently asked Questions Page (FAQ)

Q: Who are you and what do you do?
A: We are a leading supplier of TFT LCD screens, Embedded computer boards, drivers electronics, industrial keyboards, touch screens and bespoke system and electronic designs.

Q: Do you provide replacements for broken machines such as computer monitors, laptops, copiers etc?
A: No, these parts are best obtained from the manufacturer of the device.

Q: I have a broken part I bought from you that I want to get repaired, what do I do?
A:  Contact Liz Tilley on Liztilley@review-displays.co.uk and she can arrange a return.

Q: Can I talk to one of your sales team?
A: The list below details members of the sales team.

Graham Smith : Sales Director
Sarah Sales : Internal sales manager
Peter Marshal : Field sales engineer (Northern)
Lina LiField sales engineer (South and East)
Jackie Kingston Field sales engineer (South and West)

Q: I have an older NLT/NEC part using CCFL, is there a direct replacement?
A: All the new Tianma/NLT panels use LED backlights and so there is no direct replacement however many of the newer panels are mechanically the same to make replacement more straightforward.

Q: Do you have a particular part in stock?
A: Please contact the office on 01959 563 345 for current stock level.

Q: What are your opening hours?
A: We are open Monday to Thursday 8.30AM to 5PM and 8.30am to 3.45PM on Friday.

Q: I need technical support, who do I contact?
A: The following people can help you with technical issues:

Peter Marchant (Embedded boards) 
Liam Layton (Hardware Technician)
Aytron Harper (hardware Design)
Thomas Tuxen (Displays)

Q: Who can I email for a general enquiry?
A: You can use info@review-displays.co.uk

Q: Can you help me with my design?
A: RDS can help you with prototyping, custom builds, metalwork and custom cases.

Q: Do you work with Raspberry PI devices?
A: We can work with the PI Compute module CM3 and the AAEON UP! and other similar boards. Give us a call.

Q: I am looking for a 7,10 or 12 inch screen with a particular resolution, can you help?
A: We have a large range of panels, we can find one that will work for you, give us a call 01959 563 345.

Q: What is the best screen brightness for outdoor use?
A: We recommend 800 Candela or above for outdoor use.

Q: What is the best screen for extreme temperatures?
A: El panels are very good at extreme temperatures and vibration and are often used in harsh climates.  
Click here to look at EL panels

Q: Can you provide a case for my design?
A: We can design and manufacture cases and enclosures of any shape and size.

Q: I need an operating system and some software written, can you help?
A: RDS can supply Windows, Linux and Android operating systems and we can recommend programmers for your software requirements.

Q: I need a copy on an invoice?
A: Please contact Diane James  on dianejames@review-displays.co.uk

Q: What is the delivery date of the parts/system I ordered?
A: You would have been quoted a lead time for the parts, but you can contact Sarah Sales (sarahsales@review-displays.co.uk) and she can help you with a more precise delivery date.

Q: Can my quoted delivery date be brought forward?
A: RDS tries very hard to meet all quoted delivery times and sometimes they can be brought forward.  We can ask suppliers to reduce lead times but we can't make any promises.

Q: The invoiced ammount is different to what I was quoted, why is that and who do I talk to about it?
A: Please talk to Diane James or Catherine Levett in accounts regarding all invoicing matters.

Q: How much do you charge for UK delivery?
A: UK mainland delivery is £16.10 for items up to 10KG and then 52P per KG after that.

Q: Who is your MD?
A: Russell Gilbert